When dealing with staff, most management executives expect their subordinates to act in accord with their [the managers] definition of professional and/or how they [the manager] conducted him/herself when they were subordinate. The challenge is, data has proven that in as short a period as one year, between 2020-2021 quality of life and those things that people use to define their life's quality has drastically changed. In America's push for Diversity, Equity & Inclusion (DEI) and Cultural & Ethnic Representation (CER) in the work space, we must also understand that the professional pool where DEI and CER talents exist, within the lives of those amazingly talented people maybe undiagnosed, unaddressed or unresolved personal challenges. Although talented, they are still human. Although strong enough to surpass what they may have personally experienced on their professional journey, there may come a time when prior life's challenges or current life turbulence surfaces. To the untrained eye, it's called a 'meltdown' to someone in a management position, it should be a cry for help. At Better Urban Health, we specialize in the confidentially [HIPAA] aligned, 1-to-1 mental health support that your staff will appreciate should the need arise. Let us help.