Frequently Asked Questions (FAQ)
WHAT IS A HEALTH HOME?
A Health Home is a group of health care and service providers working together to make sure you and/or your children get the quality care and services you need to stay healthy.
WHAT IS CARE COORDINATION?
Care Coordination tracks a clients health care services from the multiple providers and specialists that he/she may have. This process involves the client's care manager organizing all of the client's care activities and sharing that organized information among all of the participants concerned with that patient's care to achieve safer, more effective and seamless care.
I ALREADY HAVE ENOUGH PEOPLE COMING INTO MY HOME. DOES THIS MEAN THAT IF I SIGN UP WITH YOU, MORE PEOPLE WILL BE COMING INTO MY HOME?
First, we sincerely apologize for the stress and frustration around multiple providers coming into your home. Most of our staff have been on public assistance. Some of our high school interns, college interns and volunteers are currently receiving help from public assistance. So, we understand exactly how it feels . The answer to the question is: NO! In fact, by enrolling into our program and giving us the authority, clients have reduced the number of providers visiting their homes.
WHAT DOES THE COLLABORATIVE FOR BETTER URBAN HEALTH DO?
We offer healthcare care case management services. To have a better understanding of the services we offer, click here.
WHAT IS CARE MANAGEMENT?
Care Management is a set of activities intended to improve the care and services that your child needs and/or currently receives.
DOES IT MATTER WHERE THE SERVICES ARE COMING FROM?
No. It does not matter where the services are coming from. If your child qualifies for our program, once you (the parent or legal caregiver) gives us the authority, we will effectively coordinate and manage all of his/her services making it as stress free as possible for you.
WHAT IS A CARE MANAGER?
A care manager is the ONE person that brings everything together to create ONE successful, journey that is as stress-free as possible.
WHAT IS THE DIFFERENCE BETWEEN A CARE MANAGER & AN HRA CASE WORKER?
A case worker is usually a municipal employee of a local government, e.g.: HRA or DSS. A case worker's primary responsibility is to track and document your progress into their system so that whichever assistance they approved you for continued. Casework is usually connected to some form of governmental entitlement, e.g.: Food Stamps, Financial Assistance, Rental Arrears, Child Care, etc. A care manager is an employee of a non-governmental entity whose primary focus is quality healthcare services for you and/or your child. A care manager makes it their business to actively identify and build partnerships with quality healthcare providers that will be there when your children need them.
YOUR MARKETING MATERIALS, WEBSITE AND INFOMERCIALS ALL SAY THAT YOU HAVE YOUR OWN PRIVATE NETWORK OF PROVIDERS OF COLOR. IS THIS TRUE ?
Yes. It is absolutely true. There is an infinite amount of research that supports children of color being serviced by providers or color. In our efforts to provide the absolute best services that we can to our clients, we pair children of color (that are approved for our program) with quality providers that look like them and then we hold those providers to the highest accountability in the delivery of their services.
WHAT IS A CARE PLAN
Once your child is approved to for services, he/she will be assigned a care manager. That care manager works with you (the child's legal care giver) to build an action plan that acts like a road map for all of the services that he/she needs. Your care manager will keep you in the loop every step of the way. You will be able to literally see and monitor your child's progress through the care plan.
WHAT IF MY CHILD ALREADY HAS A CARE MANAGER AND IS ALREADY A MEMBER WITH ANOTHER CARE MANAGEMENT AGENCY, CAN WE SWITCH TO YOU?
Yes. As the primary caregiver of a child, you have the right to choose when and where your child receives case management, care management and/or HCBS services. You also have the right to choose which agency delivers those services. If your child is registered with another agency and you would like to switch to Better Urban Health, please complete this form today.
WHAT DOES NUWU MEAN?
The acronym for NUWU is: Nothing for Us Without Us. This is a saying that we have at Better Urban Health. It means that the parent(s) and/or legal care giver of a child or children is involved every single step of the way. We make NO DECISIONS without the OK from the parent(s) and/or primary caregiver first.
DOES MY CHILD OR CHILDREN NEED TO HAVE MEDICAID IN ORDER TO PARTICIPATE IN THIS PROGRAM?
Yes.
WHAT ABOUT IF MY CHILD'S MEDICAID EXPIRED OR IF MY CHILD DOES NOT HAVE MEDICAID ?
Depending upon the reason behind your child or children's Medicaid expiring, we can help get Medicaid reactivated. If your child or children has never had Medicaid, we can help you with the Medicaid enrollment process.
I WAS TOLD THAT BECAUSE I HAVE A JOB, MY CHILD OR CHILDREN DO NOT QUALIFY FOR MEDICAID. IS THIS TRUE?
A parent and/or parents being employed is not an automatic reason for a child or children to be ineligible for Medicaid. Due to changes as a result of COVID, rules have changed and they continue to change. The best thing for you to do if your child, children or a child or children that you know may need services; refer them to us and then let our staff and Medicaid staff figure it out. We will do everything that we can to help you.
WHAT ADDITIONAL SERVICES DOES BETTER URBAN HEALTH OFFER?
Some of our additional services may include:
- Getting a quality primary care doctor for your child
- Helping your child get approved for Medicaid
- Helping your family get approved for food stamps
- Connecting your child to quality health care providers of color
- Connecting your child to mental health providers of color
- Connecting your child to substance abuse providers of color
- Helping your child get all of the medications that he/she may need
- Helping you to clearly understand each and every medication that is prescribed
- Helping parents advocate for their children's healthcare entitlements
- Helping parent(s) with affordable housing or eviction prevention
- Help parents with children's legal documents and court proceedings
- Understanding DSS, CPS and ACS matters
- Help parent(s) with food, public assistance and transportation
- Helping parent(s) with other community programs and/or services that can support and assist their child/children.
- Help with school network meetings
- ... and much more!
TAKE A CHANCE WITH US.
Register your child with us. Give us 90 days. If you do not see a clear increase in the quality of service delivery and care that your child receives, we will help you to find someone else that will. - Register Your Child Here